With over a decade of experience in UX and product design, I’ve navigated diverse industries, leaving my mark on Fortune 500 eCommerce platforms, government projects, and enterprise software solutions. As an information architect, I worked to define and optimize user journeys for successful user conversions. My SAFe Agile certification ensures efficient product ownership, while my versatile design background extends from digital interfaces to print collateral and branding.
With a passion for human-centered design, I advocate for empathy-driven solutions that resonate with users. As a design manager, I nurture talent and foster innovation within my team. Let’s connect and create exceptional experiences together!
With a passion for human-centered design, I advocate for empathy-driven solutions that resonate with users. As a design manager, I nurture talent and foster innovation within my team. Let’s connect and create exceptional experiences together!
WORK EXPERIENCE
Lead UX Architect/Designer 2021 - 2024
UX Shared Services, PPG, Pittsburgh, Pa.
UX Shared Services, PPG, Pittsburgh, Pa.
Strategic Leadership:
- Defined and led the overall UX architecture for the global digital ecosystem.
- Collaborated with business stakeholders, product management, and solution architects to align design with business strategy. Team
- Defined and led the overall UX architecture for the global digital ecosystem.
- Collaborated with business stakeholders, product management, and solution architects to align design with business strategy. Team
Management and Quality Assurance:
- Managed 10-person design team, ensuring quality across customer-facing solutions.
- Mentored designers and provided guidelines for best practices.
- Managed 10-person design team, ensuring quality across customer-facing solutions.
- Mentored designers and provided guidelines for best practices.
Human-Centered Design and Analytics:
- Developed workflows with stakeholders to capture key analytics.
- Owned all aspects of the user experience, from research to implementation.
- Developed workflows with stakeholders to capture key analytics.
- Owned all aspects of the user experience, from research to implementation.
Key Achievements:
- Led team to deliver major eCommerce platform rewrite through 30+ components and 700+ screens and states.
- Doubled user sessions and 50% increase in conversions with the redesign and launch of Automotive OEM Coatings hub site.
- Defined and delivered global designs for key Product and Color journey experiences.
- Led team to deliver major eCommerce platform rewrite through 30+ components and 700+ screens and states.
- Doubled user sessions and 50% increase in conversions with the redesign and launch of Automotive OEM Coatings hub site.
- Defined and delivered global designs for key Product and Color journey experiences.
Senior Design Consultant 2015 - 2021
Human-centered design practice, CGI (formerly Summa), Pittsburgh, Pa.
Human-centered design practice, CGI (formerly Summa), Pittsburgh, Pa.
- At CGI, I led project teams in delivering strategic and tactical solutions across financial, health technology, and government sectors. I applied Human-Centered Design methods to understand, clarify, and visualize key information, including information structures, business processes, user journeys, mental models, and stakeholder relationships. Additionally, I collaborated closely with clients, users, and team members to produce compelling and effective user interface designs, while actively participating in user research.
Digital Art Director 2014 - 2015
Chemistry, Pittsburgh, Pa.
Chemistry, Pittsburgh, Pa.
- Responsible for digital projects and campaigns for clients in various sectors including financial, healthcare and engineering.
Sr. Visual Designer 2013 - 2014
Buzzhoney, Pittsburgh, Pa.
Buzzhoney, Pittsburgh, Pa.
- Responsible for the user experience, front-end design, and art direction for online projects with a variety of clients including Giant Eagle, Dicks Sporting Goods, and General Electric.
Experiential Designer, AVP 2009 - 2013
PNC Financial Services, Pittsburgh, Pa.
PNC Financial Services, Pittsburgh, Pa.
- Responsibilities included the user experience, front-end design, and art direction for various PNC microsites, PNC.com and VirtualWallet properties, and PNC’s Facebook and Twitter presence. Sr. Graphic Designer/Production Coordinator 2000 - 09 Federal Planning Department, Michael Baker Jr., Inc., Moon Township, Pa.
EDUCATION
Pennsylvania State University
Bachelor of Arts in Integrative Arts, Focus on Graphic Design
September 1996 - May 2000
September 1996 - May 2000
SKILLS
Design Management
Workshop Facilitation
UI Design
User Testing/Research
Product Ownership
Agile Process
Branding and Identity
Figma
Miro/MURAL
Balsamiq
Azure DevOps
Adobe Creative Cloud
Workshop Facilitation
UI Design
User Testing/Research
Product Ownership
Agile Process
Branding and Identity
Figma
Miro/MURAL
Balsamiq
Azure DevOps
Adobe Creative Cloud
EXECUTIVE BOARD MEMBER, DENIS THEATRE FOUNDATION
Chair of Marketing Committee, Mt Lebanon Pa.
2012 - 2014
2012 - 2014
INTERESTS
Ardent proponent and practitioner of improv, its tenets and philosophy.
Experienced guitarist and vocalist with long tenures in area bands.
Avid cook and consumer of food and beverage.
Experienced guitarist and vocalist with long tenures in area bands.
Avid cook and consumer of food and beverage.